CleanEx Privacy Policy

CleanEx ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (the "App").

1. Information We Collect

We collect the following types of information:

a. Information You Provide Directly

• Name, phone number, and email address when creating an account.
• Work address and service details when placing an order.
• Proof of payment (screenshot) when submitting payment confirmation via Email.

b. Automatically Collected Information

• Device type and operating system.
• App usage data (e.g., pages viewed, time spent).
• Approximate location for delivery purposes (if you enable location services).

2. How We Use Your Information

We use your information for:

• Processing and delivering your cleaning service orders.
• Communicating with you regarding your orders or support requests.
• Improving and personalizing our services.
• Sending important updates about the app or service changes.

3. How We Share Your Information

We may share your information only in the following situations:

• With the personnel that cleans your items.
• As required by law if we are legally obligated to do so.

We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We keep your personal information for as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

You may:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion of your data, unless retention is required by law.

To exercise your rights, contact us at:

📧 cleanex.chadnova@gmail.com
📞 +250 796 582 447

7. Children's Privacy

Our app is not intended for children under 13 years old. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy in the app.