CleanEx Terms & Conditions

Welcome to CleanEx! By using our mobile application ("the App"), you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Services

CleanEx provides a platform that connects users with professional cleaning services including but not limited to:

• Laundry and dry cleaning services
• Shoe cleaning
• Home and kitchen cleaning

Service availability may vary depending on:

• Your geographical location
• Current demand and capacity
• Service provider availability

2. User Responsibilities

As a user of CleanEx services, you agree to:

• Provide accurate, current, and complete information during registration and booking
• Make timely payments using the approved payment methods
• Be available at the agreed-upon time and location for service delivery
• Ensure items for cleaning are properly prepared and packaged
• Not submit any hazardous, illegal, or prohibited items for cleaning

3. Payments & Refunds

a. Payments

• Full payment is required at the time of booking or service confirmation
• We accept various payment methods including mobile money, and other local payment options
• Prices are inclusive of all taxes unless otherwise specified

b. Refunds

• Refunds will be issued if CleanEx is unable to deliver the booked service
• Refund requests must be made within 3 days of service failure
• No refunds will be given for change of mind after service has commenced
• Refunds will be processed using the original payment method within 2-4 business days

4. Limitations of Liability

CleanEx shall not be liable for:

• Delays or failures caused by circumstances beyond our reasonable control (force majeure) including but not limited to:
  • Severe weather conditions
  • Transportation disruptions
  • Government actions
  • Utility failures
• Pre-existing damage or wear to items submitted for cleaning
• Damage resulting from:
  • Improper packaging by the customer
  • Inherent fabric weaknesses or defects
  • Failure to follow care instructions
• Loss or damage to items not properly declared or recorded

5. Account Termination

CleanEx reserves the right to suspend or terminate your account immediately if:

• You engage in fraudulent activity
• You misuse the platform or services
• You violate these Terms & Conditions
• You harass or abuse our staff or service providers

You may terminate your account at any time by contacting customer support.

6. Changes to Terms

We may modify these Terms & Conditions at any time. When we make changes:

• We will update the "Last Updated" date at the top of this document
• We will notify users through the App or via email for significant changes
• Your continued use of the App after changes constitutes acceptance of the new terms